Most organizations fear AI failure, but those who implement AI report benefits

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When generative artificial intelligence first burst onto the scene, the technology showed potential to make people’s everyday lives easier. Now, AI solutions are built to help enterprises optimize their operations, and here’s why you might want to consider using them in your business.

Also: How generative AI will deliver significant benefits to the services industry

of pluralsight AI Skills Report surveyed 1,200 executives and IT professionals across the US and UK to better understand how organizations deploy AI and its effects on businesses and their employees.

The report found that implementing AI in organizations has promising results, with 97% of organizations benefiting from having already deployed AI technology. Additionally, 18% reported experiencing increased productivity and efficiency, 13% reported improved customer service and reduced repetitive tasks, and 11% said AI reduced business costs.

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the plural

Despite the benefits, 25% of these organizations said they have no plans to deploy AI, while 20% already have and 55% plan to. This dilemma stems from insufficient budgets or talent needed to properly use the new tools.

Most professionals acknowledge that the dilemma could be disastrous in the long run, with 94% of executives and 92% of IT professionals sharing that companies investing in AI will be able to compete better in the near future, according to the report.

However, a lack of talent to properly use the new tools is a barrier to successful implementation of AI, and the report found that the answer may lie in organizations supporting superior staffing.

The report cites IDC research that investments in workforce skills and digital training will be the most enduring technology investment for organizations in 2023 and 2024, even more so than investments in generative AI solutions.

Among professionals surveyed, 95% of executives and 94% of IT professionals believe that AI initiatives will fail due to a lack of employees who do not know how to use the tools efficiently, again pointing to the need to invest in talent and training. .

Also: Data is the missing piece of the AI ​​puzzle. Here’s how to fill in the blanks

Some ways to invest in talent and training include creating an AI skills development strategy before adopting AI technology, assessing employees’ current AI knowledge and skills, and providing hands-on learning opportunities.

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